GVA/EVA/TC

Responsible for representing the client to other insurance companies and speaking on behalf of the client to ensure that the case will be handled accordingly. • Responsible for requesting updates with the medical requestor about the medical files needed to ensure that there's sufficient evidence for the case we are building up. • solely responsible for ensuring that the clients are being treated well and sent out to the right facility such as Urgent care, Emergency rooms, or any clinics relevant to their injuries. • Direct point of contact to clients who are being handled by Farahi Law Firm. • Responsible for drafting letters and sending them out to the right facilities/clinics/law firms. • Responsible for gathering evidence that will help build up clients' cases. • Organizing files and data evidence related to personal injury claims • Serves as the main point of contact for 60 personal injury clients on behalf of Farahi Law firm. • Manages client-attorney relationship.

• Conducting quality coaching to agents within the team with the help of RCA • Checking the quality of the calls to ensure the team is working effectively and aligned with company policy. • Sometimes required to facilitate final interviews to recruit potential candidates. • Doing Data Analysis to check team trends and performance • Strategize action plan to ensure that the team will meet weekly/monthly KPIs • First-person assigned to manage team retention. • Conduct daily huddles pre-shift and post-shift to upskill agents and to check EOD feedback. • Direct support for 10-15 agents handling telecommunications account

• Conducting quality coaching to agents within the team with the help of RCA • Checking the quality of the calls to ensure the team is working effectively and aligned with company policy. • Sometimes required to facilitate final interview to recruit potential candidates. • Doing Data Analysis to check team trends and performance • Strategize action plan to ensure that the team will meet weekly/monthly KPIs • First-person assigned to manage team retention. • Conduct daily huddles pre-shift and post-shift to upskill agents and to check EOD feedback. • Direct support for 10-15 agents handling telecommunications account