Medical Virtual Assistant | Account Manager | Customer Support

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Associates degree

Last Active

June 28th, 2026 (yesterday)

Member Since

December 17th, 2020

Profile Description

Experienced Virtual Assistant | Customer Support Specialist | Healthcare, E-commerce & Tech Admin Pro


Hi! I’m ---------- , a highly organized and results-driven Virtual Assistant with over 6 years of experience providing top-notch customer service, administrative support, outbound sales, and virtual assistance across various industries—including tech, healthcare, aesthetics, e-commerce, and mobile apps.


I’ve worked with major U.S. and Australian clients, including projects under well-known brands like Facebook, Apple, and Microsoft, where I managed demanding accounts with accuracy, urgency, and professionalism.




???? Core Skills & Tools:




Customer Service (Phone, Email, SMS, Live Chat)
Outbound Calling & Cold Calling (4+ years)
Appointment Scheduling & Calendar Management
EMR Management & HIPAA-Compliant Support
Insurance Verification, Pre-Auth, and Patient Coordination
Shopify Order Management & Post-Sales Support
CRM Tools: HubSpot, Salesforce, Pipedrive
VoIP Platforms: RingCentral, Aircall
Admin Tools: Slack, Google Workspace, Microsoft Office
SOP Creation, Report Generation, and Data Entry
Social Media Messaging Support & Community Engagement






???? Healthcare & MedSpa Experience:




I’ve supported elderly care and dietitian appointments for Australian healthcare clients and handled front desk tasks and lead management for several U.S.-based medspas—coordinating multiple providers’ schedules and handling intake, consent, and follow-up. I’m also trained in HIPAA compliance, which means I understand how to keep patient data secure and confidential.




????? E-commerce & Tech Experience:




In my e-commerce roles, I’ve handled Shopify platforms, processed returns and refunds, tracked orders, and supported customers post-purchase. I also supported an app-based company by troubleshooting customer concerns, managing content edits, and coordinating with cross-functional teams to improve user experience.




???? Sales & Lead Support:




With 4+ years of outbound sales experience, I’m confident in handling high-volume calls, follow-ups, and email outreach. I’ve written and refined call scripts, created lead trackers, and supported closing warm leads by qualifying prospects and communicating value clearly.






If you’re looking for a dedicated, proactive, and detail-oriented remote tea ---------- mber who can handle complex tasks, communicate clearly, and stay organized across multiple systems—I’d love to support your business!


Let’s work together to help things run smoother, faster, and better. Looking forward to connecting with you!