I am result-oriented, efficient, and I’m willing to go the extra mile to deliver and exceed expectations where possible.
I have previously worked in busy, fast-paced and high-pressure work environment but I always take ownership of my tasks. I was handling an average of 40+ calls per day from unsatisfied customers related to technical concerns, billing disputes, sales, and technician appointments. Our team achieved the highest average customer satisfaction rating, surpassing team goal by 12%.
Area of Experience: Microsoft office, Complaint resolution, Data Entry, Typing, Creative Writing (fiction and non-fiction)
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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