Customer Service Associate

Overview

Looking for full-time work (8 hours/day)

at $5.65/hour ($1,090.91/month)

Bachelors degree

Last Active

June 29th, 2026 (11 days ago)

Member Since

December 14th, 2020

Profile Description

I am a dedicated and experienced Intake Specialist with a strong background in pharmaceutical litigation and high-volume client screening. At Justpoint, I managed detailed mass tort intakes, verified case qualifications, assessed medical histories, and ensured accurate documentation for attorneys and case managers. I also supported essential verification projects including Proof of Life, Proof of Usage, Proof of Injury, and Plaintiff Fact Sheets. This role strengthened my ability to communicate with empathy, handle sensitive information, maintain strict accuracy, and guide clients through complex legal documentation processes.
In addition to my intake experience, I bring a solid foundation in customer support gained from working in fast-paced environments such as StraightTalk Wireless, eBay, Amazon and JobCrusher. I provided exceptional service through phone, email, and chat, handling billing inquiries, order processing, returns, technical troubleshooting, and account management. I am adept at resolving disputes, delivering clear explanations of policies, and providing efficient, customer-centered solutions.
Across all roles, I excel in using CRM systems, optimizing workflows, and contributing actionable feedback to improve processes and customer satisfaction. My problem-solving mindset, professionalism, and commitment to delivering exceptional service ensure that I consistently exceed expectations and build strong, trust-based relationships with clients and customers.