Customer Service and Technical Support Representative

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors degree

Last Active

July 1st, 2026 (10 days ago)

Member Since

December 13th, 2020

Profile Description

I have been working as a Virtual Assistant since 2020, specializing in e-commerce, online booking, tutoring, and administrative support. My background includes a wide range of roles, including Quality Analyst, technical support, and customer service across phone, email, and chat channels. I am confident in my ability to adapt quickly, manage multiple tasks efficiently, and provide excellent support to help drive business success.I bring extensive hands-on experience with the Meta Business Suite, along with proficiency in platforms such as Shopify, Etsy, eBay, Amazon, WordPress, Canva, Kajabi, PayPal, Stripe, and ShipStation. These tools have been essential in managing online stores, customer reviews, content, and transactions for past clients.My background also includes over 6 years in the BPO industry, where I developed strong communication and problem-solving skills. I served as a Team Manager for 2.5 years, overseeing performance, handling escalations, mentoring tea ---------- mbers, and ensuring quality service delivery. As a Freelance VA for the past 4 years, I provided email and chat support, conducted QA reviews, and assisted in process improvements.I am skilled in using platforms such as Freshdesk, Zendesk, Gorgias, Vonage, Trello, Asana, Notion, Zoom, and Slack, and I am comfortable navigating CRMs and project management tools to keep teams organized and on track. My work often extends beyond frontline support, involving back-office tasks, documentation, and administrative duties.My strong written and verbal communication skills, combined with a proactive approach and a commitment to excellence, allow me to contribute effectively in both independent and collaborative settings.I would welcome the opportunity to bring my skills, experience, and dedication—particularly in areas like Meta Business Suite and e-commerce operations—to your team.