Randy
STR Operations & Customer Support Specialist | Airbnb | AI-Assisted Workflows
Verified
With Timeproof
Overview
Looking for any work (8 hours/day)
at $7.47/hour ($1,440.00/month)
High school diploma
Last Active
July 3rd, 2026 (5 days ago)
Member Since
December 10th, 2020
Profile Description
Your STR guests expect fast, professional responses, every time. I make sure that happens.
I'm Randy, an STR operations and guest experience specialist with 5+ years on Airbnb,
I don't just answer messages. I keep your operations running so you don't have to micromanage every moving part.
What I can take off your plate:
- Guest communication and issue resolution across all OTA channels
- Reservation management, booking modifications, and escalation handling
- Check-in and check-out coordination with housekeeping and maintenance teams
- SOP creation and documentation so your team stays consistent
- Listing accuracy, calendar management, and OTA compliance
Tools I work with daily:
Guesty, Breezeway, Missive, HubSpot, Airbnb,
Open to STR operations, customer support, and general remote operations roles. Full-time or part-time, I'm easy to onboard and ready to hit the ground running.
Top Skills
Real Estate » Short Term Rentals » Airbnb
Experience: 2 - 5 years
Managed Airbnb listings including guest communication, booking coordination, issue resolution, and ensuring positive guest experience from inquiry to post-stay.
Customer Support
Experience: 10+ years
Handled high-volume customer support across chat, email, and phone, ensuring fast response times and consistent service quality in fast-paced environments.
Other Skills
Professional Services » Management Services » Property Management
Experience: 2 - 5 years
Supported day-to-day property operations including reservations, guest support, coordination with housekeeping and maintenance, and platform updates.
Customer Support » Email Support
Experience: 10+ years
Managed guest and customer communication via email, handling inquiries, booking issues, complaints, and follow-ups with clear and professional responses.
Customer Support » Chat Support
Experience: 10+ years
Handled multiple simultaneous chat conversations, resolving customer concerns in real time while maintaining response time targets and accuracy.
Office and Administration » Data Entry
Experience: 5 - 10 years
Performed accurate data entry for reservations, guest details, and operational records while maintaining consistency and attention to detail.
Office and Administration » Data Management
Experience: 2 - 5 years
Basic Information
- Age
- 44
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Jose Del Monte, Bulacan
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 15%
- Influence: 9%
- Steadiness: 35%
- Compliance: 42%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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