Johana
E-commerce Customer Support Specialist | Shopify | 80–120 Tickets/Day | Zendesk
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.30/hour ($1,600.00/month)
Bachelors degree
Last Active
July 9th, 2026 (2 days ago)
Member Since
December 5th, 2020
Profile Description
Hi, I’m Sunny! I am a dedicated Customer Support Specialist with over 3 years of hands-on experience helping global e-commerce and DTC beauty brands scale by delivering exceptional customer care. I specialize in managing high-volume queues, confidently handling 80–120 tickets daily across
My goal is always to achieve fast, one-touch resolutions that protect brand loyalty and turn everyday inquiries into repeat customers.
What I can help you with:
• Omnichannel Ticket Management: Expert handling of inquiries using Zendesk, Salesforce, SAP, and Athena CRM.
• E-Commerce & Fintech Operations: Deeply experienced in Shopify backend navigation, order fulfillment tracking, and managing complex refunds/billing disputes via PayPal and Klarna.
• Technical Admin Support: Capable of handling
• Logistics Coordination: Proactively coordinating with warehouse teams to resolve missing items, shipping tracking errors, and WISMO escalations.
I thrive in fast-paced remote environments, require minimal supervision, and bring strong communication and empathy to every customer interaction. Let’s connect and elevate your store’s customer experience together!
Top Skills
Professional Services
Experience: 2 - 5 years
Customer Support
Experience: 2 - 5 years
Virtual Assistant
Experience: 2 - 5 years
Other Skills
Professional Services » Management Services » E-Commerce Management
Experience: 1 - 2 years
Office and Administration » Data Entry
Experience: 1 - 2 years
Office and Administration » Email Management
Experience: 2 - 5 years
Marketing » Social Media Management
Experience: 6 months - 1 year
Office and Administration » Calendar Management
Experience: 2 - 5 years
E-Commerce » Order processing
Experience: 1 - 2 years
Office and Administration » Content Moderation
Experience: 1 - 2 years
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mandaluyong, Metro Manila
- Tests Taken
- IQ
- Score: 137
- DISC
- Dominance: 48
- Influence: 8
- Steadiness: 24
- Compliance: 20
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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