VA, Experienced Phone and Email CSR, SME

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

February 28th, 2025 (2 days ago)

Member Since

April 8th, 2014

Profile Description

I have gained valuable experience in various roles across multiple Upgrade to see actual infoom October 18, 2021, to January 31, 2023, I worked as an Email CS/Collections Agent for Nadine West through Upwork. During this time, I addressed members' issues through outbound calls, emails, and marketing SMS, while also handling payment collections for past due accounts. I utilized tools such as Helpscout, Ring Central, and Google Sheets to efficiently manage customer interactions.

Prior to that, I had the opportunity to work as a Subject Matter Expert (SME) at Opsify from January 13, 2021, to August 11, Upgrade to see actual info this role, I focused on streamlining processes and procedures while coaching agents to enhance their performance Upgrade to see actual info was rewarding to help improve overall efficiency and effectiveness within the organization.

I also have roughly 3 years experience as a CSR in a few BPO companies in Cebu City. Overall, my diverse range of job experiences has equipped me with valuable skills such as effective communication, problem-solving, time management, and attention to detail. I have consistently strived to provide exceptional customer service and contribute to the success of the organizations I have worked for.