Customer Service/ Virtual Assistant/ Medical VA / Medical Receptionist

Experienced in supporting medical offices by assisting with patient coordination, appointment scheduling, and administrative tasks. Familiar with handling patient records, communicating with patients, and providing professional medical administrative support.

Assisted patients with insurance-related inquiries including eligibility verification, billing questions, and claim concerns. Coordinated with patients and internal teams to ensure accurate processing of insurance information.

Provided excellent patient support by answering inquiries, scheduling appointments, and ensuring patients receive timely assistance. Maintained professional communication and ensured patient satisfaction.

Responded to customer inquiries via email, providing clear and professional responses to resolve concerns efficiently while maintaining high customer satisfaction.

Handled inbound and outbound calls to assist customers with inquiries, troubleshooting issues, and providing accurate information in a professional manner.

Used Microsoft Excel to organize data, track records, and maintain reports for administrative and customer service tasks.

Performed accurate data entry tasks including updating customer information, maintaining records, and ensuring data accuracy in internal systems.

Assisted customers with basic technical issues, troubleshooting account problems, and guiding users through solutions related to their services or products.

Assisted with managing social media platforms by monitoring messages, engaging with users, and supporting basic promotional activities.