Customer Service & E-commerce Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.87/hour ($944.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 16th, 2026 (7 days ago)

Member Since

December 3rd, 2020

Profile Description

Ma. Kathrina May | Customer Service & E-commerce Support Specialist

I bring over 13 years of experience in customer service, with a strong background in chat, email, and phone support across diverse industries.

I previously worked with the Association of Certified Fraud Examiners (ACFE) as a chat support specialist, assisting members through the certification process and processing membership payments.

My experience also includes working as a Loan Verification Specialist in the U.S., where I conducted customer interviews, verified documentation, and ensured accuracy throughout the application approval process.

Currently, I work as an E-commerce Virtual Assistant, specializing in<8efe80624d780eba0c6493ec45140364>Email support and customer inquiry management
Order tracking, fulfillment, and status updates
Cancellations, refunds, returns, and follow-ups
PayPal dispute resolution
Social media management
Basic SEO tasks

I am dedicated to delivering exceptional service in every interaction — combining accuracy, efficiency, and genuine care to ensure customers feel heard, supported, and valued.

Let's connect!