Jiannah

Shopify Customer Support Specialist | Fast Email & Live Chat Response | Order &

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Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

Bachelors degree

Last Active

July 22nd, 2026 (yesterday)

Member Since

December 3rd, 2020

Profile Description

Available for full-time remote work!

I am an E-commerce Customer Support Specialist with experience helping Shopify-based businesses manage customer inquiries, orders, and post-purchase support.

I specialize in providing fast, accurate, and professional email and live chat support to ensure customers receive a smooth and positive experience. I am experienced in handling high-volume support tasks while maintaining quality and attention to detail.

I can help your business with:

• Email & Live Chat Customer Support
• Order Tracking & Shipment Updates
• Refunds, Returns & Cancellations
• Customer Complaint Resolution
• Shopify Admin Order Management
• Ticket handling using Gorgias, Zendesk, or Re:amaze

I am comfortable working independently and following SOPs, and I always make sure customer concerns are resolved quickly and professionally.

I understand how important customer satisfaction is in e-commerce, and I focus on providing clear communication, fast response times, and reliable support to build trust and attract repeat customers.

If you are looking for a dependable Customer Support Specialist who can help reduce your workload and improve your customer experience, I am ready to start immediately.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

Skilled in handling customer conversations through email and live chat. Experienced in resolving issues such as delayed orders, refunds, and product concerns while maintaining a consistent brand voice and positive customer experience.

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

Experienced in managing Shopify stores, including order tracking, refunds, returns, and handling customer concerns. Skilled in navigating Shopify admin, updating orders, checking fulfilment status, and coordinating with teams to resolve issues quickly and accurately.

Customer Support » Customer Service

Experience: 2 - 5 years

Provide professional customer support via email, chat, and social media. Handle inquiries, complaints, and order issues with clear, friendly, and solution-focused responses. Focused on fast response times and resolving concerns on the first contact to improve customer satisfaction.

Other Skills

Marketing » Email Marketing

Experience: Less than 6 months

I develop and send targeted email campaigns, newsletters, promotions, and drip sequences that align with marketing goals.

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address: Panabo City, Davao del Norte

Tests Taken: IQ
Score: 101: DISC
Dominance: 2%
Influence: 19%
Steadiness: 46%
Compliance: 33%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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