Excellent Virtual Assistant

Shopify Store Management & E-Commerce Operations I have extensive hands-on experience managing end-to-end Shopify store operations, ensuring smooth and accurate order fulfillment. My responsibilities have included: - Creating and modifying orders, issuing refunds, and processing cancellations - Updating stock levels and syncing inventory with fulfillment centers (Amazon, Deliverr, etc.) - Managing product pages, uploading content, and setting up discount codes - Handling customer invoicing, chargebacks, and fraud risk assessments - Coordinating with fulfillment partners to maintain timely delivery and customer satisfaction With this background, I’ve developed strong proficiency in the day-to-day operations of Shopify-based businesses, making me highly reliable in supporting growth and keeping stores running seamlessly.

Served as a Customer Service Supervisor, leading and mentoring a team in handling escalated customer issues with efficiency and empathy. Experienced in managing support operations across multiple platforms, including Zendesk, HelpScout, Enchant, Messenger, and JustCall.

I bring strong expertise in data entry and business administration, with a proven ability to manage and organize large volumes of information accurately and efficiently. My fast and precise touch typing skills ensure quick turnaround without sacrificing attention to detail. With experience in office operations, I’m adept at maintaining records, updating databases, managing schedules, and supporting day-to-day administrative functions to keep workflows running smoothly and professionally.

I have hands-on experience in logistics and warehouse management, having worked as a Warehouse Supervisor where I oversaw the dispatch and movement of packages and orders in and out of the facility. While working at an e-commerce company, I closely collaborated with the logistics team to manage inventory, coordinate order fulfillment, and ensure timely deliveries. I also served as a key point of contact for courier partners, resolving delivery issues and ensuring smooth last-mile operations. My role required strong coordination, attention to detail, and proactive problem-solving to keep logistics running efficiently.

Worked for companies and clients handling admin data processing and utilizing programs and platforms including MS Excel, MS Word, AdWords, CRMs (SalesForce, Insightly, Nimble), WordPress, Shopify, and online forms to name a few.