Customer Support| Email & Chat Support | CRM| E-commerce

Shopee Seller Center operations, Coordinated day-to-day e-commerce operations including product listing updates, inventory tracking, and platform compliance checks. Ensured data accuracy across platforms, supported promotions and content updates, and assisted with backend workflows to keep stores running smoothly.

Managed customer inquiries across Shopee CRM, eBay, Zendesk, and Gorgias, ensuring timely resolution of issues such as refunds, returns, and order tracking. Experienced in setting communication standards and following SOPs to maintain quality support.

Mastery of diverse tools across different environments (e.g., Shopee Seller Center, Notion, Slack, Discord, Google Workspace, etc.) — Known for learning new tools quickly and using them effectively

Created and optimized product listings and digital content for multiple platforms, ensuring accurate descriptions, formatting, and visuals. Skilled with Canva, WordPress (Blogs), and social media scheduling to support brand consistency.

Assisted customers with platform navigation, troubleshooting basic technical issues, and escalating complex cases. Familiar with ticketing systems and documenting resolutions for recurring concerns.

Recorded technical issues, tracked platform performance

Frequent use of MS Teams, Notion, Discord, Slack, etc. for task collaboration

Utilized Google Sheets and Excel for tracking orders, refunds, and customer data. Experienced in data cleaning, organizing, and generating reports to support decision-making and streamline workflows.

Collaborated with teams using Notion, Teams, and Slack to coordinate tasks, document workflows, and ensure deadlines were met. Supported project setup and process documentation for smooth execution.