Abigail

IT Service Desk Analyst/ Virtual Assistant

60 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $2.82/hour ($545.44/month)

Associates degree

Last Active

July 6th, 2026 (3 days ago)

Member Since

November 17th, 2020

Profile Description

Hello, future Client!

I am a detail-oriented IT Service Desk Analyst with 4 years of experience providing Level 1 technical support. I deliver full-cycle assistance to end users — from receiving requests via phone or email, logging and managing tickets, to conducting remote sessions to troubleshoot and resolve issues with applications, software, and general IT systems. Working remotely has sharpened my troubleshooting skills, self-reliance, and ability to adapt quickly to different environments. I am eager to bring this experience to your team, support smooth daily operations, and continue growing professionally.

Skills:

Data Entry
Re -typing
Data Encoding
Excel
Canva (BASIC)
ServiceMax
ServiceNow
Salesforce
SAP/MP1
Phone Support
Email Support
Ticketing
Troubleshooting



Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

With 4 years of experience helping end to end user from healthcare account. Assisting them with their questions, needs, troubleshooting etc.,

Office and Administration » Data Entry

Experience: 1 - 2 years

Office and Administration » Email Management

Other Skills

Customer Support » Email Support

Experience: 1 - 2 years

Handling email, helping end to end user through email resolving issues and troubleshooting

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Software » Databases » ServiceNow

Experience: Less than 6 months

Basic Information

Age
37
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  105
DISC
Dominance: 13%
Influence: 9%
Steadiness: 45%
Compliance: 32%
English
C2(Advanced/Mastery)
Government ID
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