Maureen
E-Commerce VA/Customer Experience Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.27/hour ($1,600.00/month)
Bachelor of Arts in Audio Visual Communication
Last Active
July 9th, 2026 (8 days ago)
Member Since
November 17th, 2020
Profile Description
Customer Experience Specialist with 5 years of experience supporting a high-volume U.S.-based direct-to-consumer (DTC) beauty brand. Experienced in Shopify order management, returns and refunds processing, fulfillment coordination, and backend issue resolution.
Skilled in handling end-to-end order lifecycle including order processing, shipment tracking, damage claims, replacements, and return eligibility checks. Experienced working with ShipMonk, Gorgias, Slack, and Excel for daily operations, reporting, and internal communication.
Strong attention to detail with a focus on data accuracy, process efficiency, and timely resolution of operational issues. Comfortable working in fast-paced e-commerce environments and collaborating with cross-functional teams to ensure smooth backend operations.
Top Skills
E-Commerce » Logistics Management
Experience: 5 - 10 years
Experience coordinating fulfillment and shipping processes including order tracking, shipment issues, delivery delays, lost packages, and damage claims.
Customer Support » Ecommerce » Shopify
Experience: 5 - 10 years
Experience supporting end-to-end e-commerce operations for a U.S.-based DTC brand, including order processing, returns, refunds, exchanges, and backend order management using Shopify and related systems. Focused on maintaining smooth order lifecycle and operational accuracy.
Marketing » Sales » Order Management
Experience: 5 - 10 years
Managed end-to-end order lifecycle including processing, modifications, cancellations, returns, refunds, and replacements using Shopify. Investigated order issues ensure accurate and timely resolution.
Other Skills
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Valenzuela, NCR
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 32
- Influence: 16
- Steadiness: 25
- Compliance: 28
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.