Quality Assurance Analyst

Overview

Looking for part-time work (4 hours/day)

at $8.27/hour ($800.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (22 days ago)

Member Since

November 16th, 2020

Profile Description

I am a hardworking person with almost 20 years of combined experience in the Business Process Outsource (BPO) industry with track record of dependability and reliability. I am an experienced Quality Analyst  knowledgeable in QA methodology that aims to reduce errors to increase quality and customer satisfaction. I analyzed and resolved call defects for quality improvements.  Listens to recorded calls and gives feedbacks to the main workforce in order to meet standard operating procedures. Applies excellent attention to details and systematic approach to call monitoring. I was also a former Customer Service Representative for Sprint account for more than a year resolving various customer concerns with billing, account information, phone activation and basic troubleshooting. Also did cold calling for Business to Business (B2B) account. Represented Verizon to business owners unsolicited phone calls asking them to advertise online through Verizon ---------- . I resigned from my QA post  last March 2021 to focus on taking care of my newborn daughter. 
I have a passion for writing, blogging and nature photography. I graduated with the degree of Bachelor in Broadcast Communication.  I am a part-time real estate salesperson since March until present
I am a team player that aims to contribute to team's success, motivated to learn, grow and excel in any field or  industry I put my effort thereto.