I help startups build smart, scalable quality assurance and customer support foundations from the ground up. With 9+ years in QA leadership across fintech, telco, and BPO, I’ve launched quality frameworks, audit processes, and vendor governance models that align directly with CSAT, retention, and growth goals.Startups move fast—your QA and support systems should too. I specialize in helping early-stage teams build efficient, scalable, and data-driven quality programs from scratch.Whether you need to launch a QA program, fix support inconsistencies, or prepare for hypergrowth—I’ll help you set up processes that scale with you, not against you.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
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