A Virtual Professional specializing in Customer Service and Credit & Collect

Overview

Looking for part-time work (2 hours/day)

at $7.00/hour ($308.00/month)

Bachelors degree

Last Active

April 20th, 2024 (4 days ago)

Member Since

March 4th, 2014

Profile Description

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Requirements and skills Proven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively