Customer Support and Customer Retention Expert

Overview

Looking for part-time work (4 hours/day)

at $5.77/hour ($560.00/month)

Bachelors degree

Last Active

October 2nd, 2024 (610 days ago)

Member Since

March 4th, 2014

Profile Description

Responsibilities:
- Expertly manage a large volume of incoming phone calls- Proactively generate valuable sales leads- Evaluate and address customers' needs with confidence to ensure complete satisfaction- Cultivate enduring relationships and trust with customer accounts through candid and engaging communication- Provide precise, valid, and comprehensive information using the most effective methods and tools- Consistently exceed personal and customer service team sales targets and call handling quotas- Skillfully handle customer complaints, offer suitable solutions and alternatives within specified time limits, and diligently follow up to ensure resolution- Maintain meticulous records of customer interactions, process customer accounts, and organize documents- Strictly adhere to communication procedures, guidelines, and policies- Consistently go above and beyond to engage customers actively
Requirements and skills:- Demonstrated track record of excelling in customer support or as a Client Service Representative- Consistent over-achievement of quotas- Exceptional phone contact handling skills and active listening- Proficiency in CRM systems and practices- Strong customer orientation and ability to adapt/respond to various personalities- Superior communication and presentation skills- Exceptional ability to multitask, prioritize, and effectively manage time