Virtual Assistant|IT Helpdesk Technician|Incident Control Specialist

Overview

Looking for part-time work (4 hours/day)

at $4.72/hour ($454.54/month)

Bachelors degree

Last Active

July 6th, 2026 (7 days ago)

Member Since

October 27th, 2020

Profile Description

>>>;Email: ----------
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WhatsApp: ---------- (Philippines)

Hi! I am Celyssa Chryse Riego de Dios, an Incident Control Specialist with a background in IT Helpdesk Support and Customer Service. Skilled in incident management, account administration, technical troubleshooting, customer assistance, and operational support. Proven ability to handle user concerns through phone, email, and chat while delivering excellent customer service and ensuring timely issue resolution.

Work Experience Highlights
Incident Control Specialist I
>Monitor and manage incidents to ensure timely resolution and business continuity.
>Coordinate with technical teams and stakeholders during incident handling.
>Track, document, and communicate incident updates and service impacts.
>Generate reports and maintain accurate records of incidents and resolutions.

IT Helpdesk Technician
>Provided first-level technical support for hardware, software, account, and access-related issues.
>Performed troubleshooting and escalated complex issues to appropriate support teams.
>Assisted users through phone, email, chat, and remote support channels.
>Maintained ticket documentation and ensured compliance with service standards.

Customer Service Experience
>Handled customer inquiries, complaints, and service requests professionally.
>Resolved issues efficiently while maintaining customer satisfaction.
>Demonstrated strong communication, multitasking, and problem-solving abilities.


Core Skills
>Incident Management and Monitoring
>IT Helpdesk Support
>Customer Service and Technical Support
>Account Management and User Administration
>Ticket Handling and Escalation Management
>;Email and Calendar Management
>Documentation and IT Policy Creation
>Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)
>Microsoft Workspace and Collaboration Tools
>Phone, Chat, and Email Support
>Content Creation using Canva
>Basic HTML and CSS

Seeking opportunities in:
>Virtual Assistant
>IT Support
>Administrative Assistant
>Social Media Assistant