Edward

Customer Service & Process Improvement Specialist

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Overview

Looking for full-time work (8 hours/day)

at $3.33/hour ($640.00/month)

Bachelors Degree

Last Active

June 26th, 2026 (2 days ago)

Member Since

October 25th, 2020

Profile Description

Detail-driven and results-oriented professional with 15 years of experience in customer support, operations, and data management, helping businesses streamline workflows and deliver exceptional service experiences. Skilled in Google Sheets, Excel reporting, automation, and process optimization, I specialize in transforming complex tasks into simple, efficient systems that drive productivity and accuracy.

Throughout my career, I’ve supported global brands like MAËLYS Cosmetics and CMB Pocket–Kings, where I managed live chat operations, built performance dashboards, analyzed key service metrics, and developed structured data reports that improved team efficiency and decision-making.

Known for my technical curiosity, problem-solving mindset, and calm professionalism, I thrive in fast-paced environments where precision, creativity, and adaptability are key. Whether it’s enhancing workflows, organizing data, or creating insightful reports, I’m passionate about helping teams work smarter and businesses grow stronger.

Top Skills

Customer Support

Office and Administration » Data Entry

Other Skills

Design » Logo Design

Design » Web Design & Page Layout

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Marketing » Content Creation » Proofreading

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Social Media Moderation

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Basic Information

Age
36
Gender
Male
Website
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Address
Muntinlupa City, None
Tests Taken
IQ
Score:  132
DISC
Dominance: 53
Influence: 27
Steadiness: 14
Compliance: 6
English
C2(Advanced/Mastery)
Government ID
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“I can find little blocks of time to focus so we can scale this business.”

Clearman Lawyers

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“He's been absolutely superb!”

- Ed Currer

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