Senior Real-Time Analyst | Workforce Management (WFM) | Customer Support | Data

Overview

Looking for part-time work (4 hours/day)

at $8.29/hour ($800.00/month)

Associates degree

Last Active

July 4th, 2026 (6 days ago)

Member Since

October 25th, 2020

Profile Description

I am a Senior Real-Time Analyst with over 10 years of experience in customer service, workforce management, and operational support within the BPO industry.

My background includes real-time monitoring, call volume management, staffing analysis, attendance tracking, schedule adherence, and performance reporting. I work closely with operations teams to ensure service level goals are consistently achieved while maintaining efficient workforce utilization.

Throughout my career, I have developed strong analytical and problem-solving skills, enabling me to make real-time staffing recommendations and support business decisions using data-driven insights.

My areas of expertise include:

• Workforce Management (WFM)
• Real-Time Monitoring
• Call Volume Forecasting
• Scheduling & Staffing Analysis
• Data Analysis
• Microsoft Excel (Advanced)
• Customer Service
• Email & Phone Support
• Technical Support
• CRM Systems
• Performance Reporting

I am detail-oriented, dependable, and committed to delivering accurate data analysis while supporting business operations and customer satisfaction.