Customer Service Representative / Chat support

Overview

Looking for full-time work (8 hours/day)

at $8.31/hour ($1,600.00/month)

High school diploma

Last Active

June 24th, 2026 (2 days ago)

Member Since

October 15th, 2020

Profile Description

I’m a reliable Customer Service and Technical Support Specialist with over 5 years of experience delivering high-quality support across telecommunications, financial services, and IT service desk environments. I specialize in resolving customer concerns efficiently while maintaining a positive customer experience.

I started my career with iQor under the T-Mobile account, assisting customers with billing, payments, and account inquiries. I was later promoted to Technical Representative, where I handled complex troubleshooting and became part of a pioneer team supporting unrestricted lines of business.

I then joined Capital One Philippines, where I supported credit and debit card services, as well as digital access troubleshooting. I was recognized as a GOAT Awardee (2024) for outstanding performance and contribution. I also gained experience mentoring new hires and helping improve team productivity.

Currently, I work as an L1 Service Desk Coordinator, providing technical support for Windows and Apple devices, as well as virtual desktop environments like Citrix and Amazon Workspaces. I’m experienced with tools such as ServiceNow, ARS, Aternity, Beyond Support, and Citrix Cloud.

What I can offer:

Customer support (email, chat, phone)

Technical troubleshooting (software, devices, login issues)

IT service desk support

VDI / remote desktop support (Citrix, Amazon Workspaces)

Account and billing assistance

Administrative and data entry tasks

I’m detail-oriented, adaptable, and committed to providing excellent service. I’m ready to help your business deliver great customer experiences and reliable support.