I would like to work as a Customer Support Representative

• Addressed customer complaints regarding service professionals and vice versa. • Provided refunds to service professionals according to company policy and explained the company policy as well. • Updated records of customer and service professionals using the company’s CRM. • Managed and responded to a team-leading volume of support Zendesk tickets and chats submitted through the support portal. • Built trusting relationships with clients through open and honest communication. • Deployed problem-solving, analytics, and intuitive skills and offered productive solutions that met customer needs. • Identified and implemented correct solutions to client issues first-time around within established time limits. • Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension. • Met customer email/chat guidelines for service levels, handle time and productivity • Helped customers with issues regarding complaints about the products they received, processed refunds according to company policies, and explained company information.

• Provided primary customer support to address billing concerns and simple troubleshooting. • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. • Responded to customer calls questions about products and services, and solved concerns with products or services to help with retention and drive sales. • Answered a constant flow of customer calls with minimal wait times. • Updated customer’s account information using the company’s CRM. • Participated in team meetings and training sessions to stay informed about product updates and changes. • Processed customer service orders promptly to increase customer satisfaction. • Clarified customer issues and determined the root cause of problems to resolve product or service complaints. • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

• Addressed customer complaints regarding service professionals and vice versa. • Provided refunds to service professionals according to company policy and explained the company policy as well. • Updated records of customer and service professionals using the company’s CRM. • Managed and responded to a team-leading volume of support Zendesk tickets and chats submitted through the support portal. • Built trusting relationships with clients through open and honest communication. • Deployed problem-solving, analytics, and intuitive skills and offered productive solutions that met customer needs. • Identified and implemented correct solutions to client issues first-time around within established time limits. • Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension. • Met customer email/chat guidelines for service levels, handle time and productivity

• Provided primary customer support to address billing concerns and simple troubleshooting. • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. • Responded to customer calls questions about products and services, and solved concerns with products or services to help with retention and drive sales. • Answered a constant flow of customer calls with minimal wait times. • Updated customer’s account information using the company’s CRM. • Participated in team meetings and training sessions to stay informed about product updates and changes. • Processed customer service orders promptly to increase customer satisfaction. • Clarified customer issues and determined the root cause of problems to resolve product or service complaints. • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

• Did cold calling to business owners and set appointments if they were interested in the services offered by our clients. • Updated customer information using the company’s CRM. • Made sure to reach the required daily quota for the number of qualified appointments. • Maintained quality of calls and appointments as specified by the company’s KPIs.

• Collaborated with the leadership team to identify relevant questions and determine the best methods of doing lead generation and appointment setting. • Performed research in determining phone numbers, businesses, and names of owners, and created call lists according to these data. • Analyzed each lead/appointment made by agents according to the standards of the company. • Provided one-on-one training to agents not meeting the standard quality of leads. • Wrote research papers, reports, reviews, and summaries regarding the quality of calls made by agents. • Collaborated with the leadership team to identify relevant questions and determine the best methods of doing lead generation and appointment setting. • Performed research in determining phone numbers, businesses, and names of owners, and created call lists according to these data. • Analyzed each lead/appointment made by agents according to the standards of the company. • Provided one-on-one training to agents not meeting the standard quality of leads. • Wrote research papers, reports, reviews, and summaries regarding the quality of calls made by agents.

• Engaged with customers to effectively build rapport and lasting relationships. • Updated client information using the company’s CRM. • Generated new sales leads to achieve and exceed monthly sales goals. • Educated clients on current promotional offerings and products using persuasive selling tactics. • Did lead generation and cold calling potential clients to inquire if they need telemarketing services for their company products or services. • Transferred calls of clients interested in telemarketing services to our Sales Manager to finalize the deal.