General VA |Appointment Setter & Client Retention Specialist

Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Associates degree

Last Active

July 7th, 2026 (2 days ago)

Member Since

September 29th, 2020

Profile Description

On the lookout for a dependable General Virtual Assistant with excellent retention skills and outstanding customer service? I’m ready to be that asset to your team.

I have over 10 years of combined experience in customer service, including customer retention and general virtual assistant work. I’m confident I can deliver excellent support and help your team exceed customer expectations.

For the past three years, my experience has primarily focused on email ticket handling and customer support. Over the last year in particular, I’ve worked extensively with tools such as Help Scout, Gorgias, PayPal, Stripe, Zendesk, Freshdesk, Shopify, WooCommerce, FlatFee, ShipStation, Loop, Flexport, and Slack. I’m very comfortable using these platforms and rely on them daily to manage support operations efficiently.

In these roles, I handled emails, phone inquiries, ticketing systems, appointment/reservation scheduling, order management, and client communications — always prioritizing customer satisfaction, accuracy, and efficiency.

My retention experience allows me to identify customer needs, address issues proactively, and convert potential cancellations into positive outcomes.What I bring as a General Virtual Assistant:

Strong organizational and multitasking skills

Excellent communication and customer-handling abilities

Critical thinking and problem-solving expertise

A dependable, proactive, and people-oriented work style

Ability to work independently with minimal supervision

I am confident in my ability to support your team, streamline operations, and deliver outstanding results.

If my experience matches what you’re looking for, I’d be happy to discuss your needs further.

References available upon request.