Khen

Virtual Assistant | Operations Lead & Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $7.05/hour ($1,363.65/month)

Bachelors degree

Last Active

July 20th, 2026 (5 days ago)

Member Since

September 27th, 2020

Profile Description

Detail-oriented Virtual Assistant with over four years of experience in back-office operations, case management, and customer support across logistics, insurance, and telecommunications. Known for handling high-volume workflows with accuracy, consistency, and a strong focus on compliance and confidentiality.

Has held roles managing billing disputes, processing insurance claims, and coordinating cross-functional teams via email and internal platforms. Currently serving as Team Leader, overseeing daily operations, supporting team performance, and ensuring cases are resolved within SLA timelines.

Proficient in Salesforce, Zendesk, Microsoft Office Suite, and Google Workspace. Comfortable managing email correspondence, documentation workflows, CRM updates, and performance reporting independently and at scale.

Brings a structured approach to remote work — organized, responsive, and capable of taking ownership of both individual tasks and team-level coordination without close supervision.

Top Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 2 - 5 years

Office and Administration » Data Entry

Office and Administration » Executive Assistance

Experience: 1 - 2 years

Other Skills

Marketing » Content Creation » Proofreading

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Office and Administration » Personal Assistant

Marketing » Copywriting

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » eBook Writing

Marketing » Content Creation » Technical Writing

Marketing » Content Creation » Microblog Content Writing

Marketing » Content Creation » Ghost Writing

Office and Administration » Translation

Basic Information

Age
25
Gender
Male
Website
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Address
General Trias, Cavite
Tests Taken
DISC
Dominance: 33
Influence: 15
Steadiness: 24
Compliance: 28
English
C2(Advanced/Mastery)
Government ID
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