Versatile professional with 6+ years of experience in customer service, appointment setting, and sales support across construction, fitness, healthcare, insurance, and travel industries. Skilled in high-volume calling, client relationshipo management, and virtual assistance, with proven ability to adapt quickly and deliver results. Proficient in multiple CRM and communication tools.
Experience Virtual Assistant / Customer Service – New Image Building Services | Feb 2023 – April 2025
Handled employee inquiries, absenteeism, and emergencies with accurate reporting.
Managed client communications, reporting, and administrative tasks.
Tools: DialPad, Verizon, CoStar, Outlook, Excel, WhatsApp.
Appointment Setter & Cold Caller – CDA, Civalgo, FitPro Syndicate, Hospice Alliance Network | 2021 – 2023
• Made 100–250+ outbound calls daily for construction, fitness, insurance, and healthcare clients.
• Scheduled demos, policy renewals, and vendor meetings to drive client engagement.
• Managed follow-ups via calls, texts, and
• Tools: GoHighLevel, DFY CRM, Outreach, DialPad, Grasshopper, Calendly, Google Workspace, Slack, Readymode, Vici, Maxify.
Executive & Team Support – XE Inspection Inc. / Virtual Tea
• Scheduled client demos, handled inbound service calls, and sent proposals.
• Trained and onboarded new hires, ensuring smooth integration and performance.
• Supported account management through follow-ups and task coordination.
Sr. Travel Sales Associate – WNS /
• Assisted global clients with hotel and car rental bookings.
• Managed full booking process, including payments and confirmations.
• Consistently achieved sales goals and high customer satisfaction.
Skills
• Appointment Setting & Lead Generation
• Customer Service & Call Handling
• B2B Sales & Upselling
• Virtual Assistance &
• Microsoft Excel & Google Workspace
• Leadership & Training
• CRM Tools (GoHighLevel, DFY CRM, Outreach, DialPad, CoStar, etc.)
Experience: 2 - 5 years
Experience Travel Associate from Reservations.com
Experience: 2 - 5 years
Experienced Virtual Assistant and customer service.
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