Mary
Onboarding Lead | Healthcare VA | Team Manager | Operations & Client Success Spe
Overview
Looking for any work (8 hours/day)
at $7.49/hour ($1,440.00/month)
Associates degree
Last Active
June 26th, 2026 (yesterday)
Member Since
September 15th, 2020
Profile Description
Acting Operations Manager, Team Leader and onboarding lead with 12+ years in BPO handling telco, direct client business and healthcare account, consistently driving efficiency gains of 10–20% and improving team QA scores across multiple accounts. Skilled in onboarding leadership, performance coaching, KPI management, and workflow optimization. Proven ability to design SOPs, conduct QA reviews, and deliver scalable processes that improve customer outcomes. Experienced in healthcare accounts, remote team management, and incentive program design, with a track record of reducing escalation cases and boosting customer satisfaction scores above target benchmarks.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
Office and Administration » Leadership
Experience: 5 - 10 years
Project Management » Process Improvement
Experience: 5 - 10 years
Identify bottlenecks and implement solutions that reduce costs and save time. KPI Monitoring & Performance Optimization – Track and analyze performance metrics to improve efficiency and achieve business goals.
Other Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Advanced skills in data analysis, reporting, and presentation design. (Excel, Word, PowerPoint)
Office and Administration » Google Workspace
Experience: 10+ years
(Docs, Sheets, Slides, Gmail) – Expert in collaborative tools for document creation, sharing, and communication.
Coaching » Training and Development
Experience: 5 - 10 years
Develop training programs and coaching strategies that empower teams to excel.
Office and Administration » Team Leadership
Experience: 5 - 10 years
Strong experience collaborating with global teams to ensure smooth project execution.
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Manage customer data, track interactions, and support sales and service processes.
Marketing » Telemarketing » Outbound Sales
Experience: 6 months - 1 year
Project Management » Workflow
Experience: Less than 6 months
Organize tasks, monitor progress, and ensure timely project delivery.
Customer Support » Sales Support
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 5 - 10 years
Office and Administration » Client Relationship Management
Experience: 2 - 5 years
Build and maintain strong client relationships through proactive communication and service excellence.
Customer Support » Customer Relationship Management
Experience: 2 - 5 years
Office and Administration » Executive Assistance
Experience: 1 - 2 years
Expert in managing calendars, emails, travel arrangements, and executive tasks with precision.
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Muntinlupa, Manila
- Tests Taken
- IQ
- Score: 96
- DISC
- Dominance: 44
- Influence: 17
- Steadiness: 29
- Compliance: 10
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”
Mike Killen
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.