Senior Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors degree

Last Active

June 2nd, 2026 (3 days ago)

Member Since

December 5th, 2013

Profile Description

Experienced eCommerce Customer Support Specialist and Virtual Assistant with 10+
years of experience supporting international brands across Shopify, Amazon, and
dropshipping environments. Skilled in customer support, order management, refunds,
exchanges, supplier coordination, Shopify administration, and social media customer
communication.
Experienced using AI tools such as ChatGPT and OpenAI workflows for customer support,
content generation, and operational tasks. Proficient with Shopify, Gorgias, Zendesk,
Freshdesk, ShipStation, SellerCloud, Meta Business Suite, Gmail, and CRM platforms.
Strong background in remote work, customer experience management, admin support,
and fast-paced eCommerce operations. Reliable, detail-oriented, highly organized, and
experienced working independently with global teams.

CORE SKILLS
• eCommerce Customer Support
• Shopify Order Management
• Dropshipping Support
• Refunds & Exchanges
• Customer Email Handling
• Facebook & Instagram Support
• Meta Business Suite
• AI-Assisted Customer Support (ChatGPT/OpenAI)
• Supplier Coordination
• CRM Management
• Gorgias, Zendesk & Freshdesk
• ShipStation & SellerCloud
• Amazon Seller Central
• Gmail & Google Workspace
• Social Media Support
• Data Entry & Reporting
• Administrative Support
• Lead Generation & Research
• Canva & Adobe Photoshop