With over 17 years of extensive experience in the outsourcing industry, I bring a wealth of knowledge and expertise in leading high-performance teams and driving operational excellence. Specializing in Lead Generation, Cold Calling, Technical Support, Inbound Sales, Telemarketing, and Business Development, I have a proven track record of delivering exceptional customer service and fostering robust relationship-building. My experience spans across managing up to 60 agents, encompassing recruitment, training, development, human resource management, Performance Improvement Plans and functioning as a business owner.
Comprehensive Management:Skilled in project management and adept at using a variety of tools to achieve business objectives. Successfully managed online e-commerce stores and led VA teams since 2015, ensuring operational efficiency and goal achievement. Very strong background of Real Estate Industry.
Diverse Skill Set:Acquired comprehensive skills in customer service, technical support, sales, upselling, and team leadership, contributing significantly to organizational growth. My ability to add value through these skills has been a consistent asset to my employers.
Specialized Tasks: Proficient in graphic and image making, websites and funnels, keyword optimization, administrative tasks, and resolving your customer issues. I am committed to ensuring safety regulations adherence and have effectively overseen departments to meet customer satisfaction and company goals.
Leadership and Development:Known for my strong organizational and influential leadership skills, I implement measures to motivate employees, conduct training sessions, devise strategies, and oversee quality management and compliance.
Core Competencies:Exceptional in fostering team development and human resource management, with expertise in the Philippine Labor Law and organizational management.Adept at assessing departmental performances, implementing improvement strategies, preparing reports, managing budgets, and ensuring documentation accuracy.
Ideal Positions:I am seeking opportunities that leverage my extensive background in virtual operations management, team leadership, recruitment, cold calling, social media management, digital marketing, graphic design, video editing, and technical support.
Commitment to Excellence:My dedication to excellence and continuous improvement drives me to seek new challenges and opportunities where I can contribute positively and help businesses achieve their goals. I am excited about the prospect of bringing my unique blend of skills and experience to your team.
Experience: 5 - 10 years
Experience: 5 - 10 years
Very strong background when it comes to recruitment, building culture, and Team.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.