I am an experienced professional with a diverse skill set, including administrative support, customer service, aviation instruction, and technical expertise.
Work Experience:
Bruntwork Admin Assistant and Customer Support
(December 2020 – 2025) In my current role at Bruntwork, I excel in
various responsibilities, including managing quotations and invoices,
maintaining and updating client websites on WordPress/WooCommerce, overseeing
social media accounts, document editing, and video editing using Davinci
Resolve. I've also created posters using Canva, executed
campaigns with MailChimp, and effectively handled customer inquiries via the
website and phone calls. Additionally, I've managed supplier relationships to
ensure timely order fulfillment.
Customer Service Representative (
I worked as a Customer Service Representative, handling
calls, focusing on providing exceptional customer service. I managed various
responsibilities, including handling the store line, escalation calls, and
using tools like Big Mac Order Check, Pronto Thin Client, MaxCommerce 7.0. I
also managed customer inquiries and issues using the Freshdesk platform.
Aviair Aviation School (January 2019 – December 2021)
During my time at Aviair Aviation School, I instructed flight aviation students
and conducted 1-on-1 flight simulator sessions to prepare students for
challenging weather conditions, ensuring their readiness to become pilots.
Freelance Work on a US Outsourcing Health Care Company
(October 2015) In a freelance project with a healthcare outsourcing company
in the United States, I enhanced their data platform by connecting a new office
to their existing network. I managed data input and tracking, enabling the
company to provide better services to patients. I also efficiently handled
inventory management and equipment restocking.
Education:
Aviation School (
De La Salle University (
Computer Science, specializing in Network Engineering.
Skills:
Proficient in Ubuntu and Microsoft OS, computer networking, information security,
Redhat.
Experienced with programming languages: C, Java, and JavaScript, HTML.
Skilled in operating and managing Microsoft Virtual PC, VMware Workstation, and
servers like Windows Server 2008 and IBM WebSphere.
Knowledgeable in Davinci Resolve and Canva for video and graphic editing.
Proficient in using Pronto Thin Client, Freshdesk, MaxCommerce 7.0 (CMS), and Bria
for customer service and technical support.
Well-versed in Private Pilot License, Commercial Pilot License, and Flight Instructor
License subjects.
Adaptable, goal-oriented, and quality-oriented professional.
With a strong foundation in both technical and customer-oriented roles, I am a
versatile and dedicated individual capable of contributing to a wide range of projects and tasks.
Experience: 1 - 2 years
I have managed a WooCoomerce website for 2 years for my client. My tasks vary depending on what my client needs. It could be adding a page, updating prices of the products, setting up a live webchat, adding new products, processing orders, etc.
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: Less than 6 months
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