Virtual Assistant | Customer Support & Sales Admin

Experienced in lead sourcing, cold calling, pitch delivery, and quota achievement. Skilled in adapting scripts, handling objections, and transferring qualified leads. Proven success in fast-paced, commission-based environments.

6+ years in customer support across chat, phone, email, and retail. Proven success in resolving concerns, building rapport, and adapting to diverse platforms and industries.

Bookkeeping using Xero — trained via Udemy (customers, suppliers, inventory, reports, reconciliation). Managing customer and supplier contacts Creating invoices, purchase orders, and quotes Tracking inventory items Recording expenses and reconciling bank statements Preparing management reports, journal entries, and depreciation records

Social Media & E-Commerce Support – Managed Facebook pages for product promotion, customer engagement, and order coordination. Skilled in content posting, chat handling, and maintaining brand presence.

Cold Calling & Lead Scraping Source and compile business contact data using major search engines, Yellow Pages, and other free online platforms. Perform outbound cold calls to business owners, verify information, and qualify interest in offered services. Apply structured scripts to pre‑qualify leads and transfer warm prospects to specialists or sales teams. Maintain accurate call logs and lead records for performance tracking. Demonstrate persistence, professionalism, and resilience in performance‑based environments with high rejection rates.

Data Entry & Tracking Management Accurately encode waybill numbers and customer information into Excel and Google Sheets. Maintain and update parcel status daily to ensure timely tracking and reporting. Apply structured workflows and data validation for error‑free records. Demonstrate strong attention to detail, confidentiality, and reliability in handling sensitive customer data.

Proven ability to collaborate across departments and remote teams. I’ve shared strategies to boost group performance, supported logistics and sales coordination, and maintained clear communication in fast-paced environments. I’m audience-aware, generous with expertise, and committed to helping teams meet shared goals.