Jeffrey
TECHNICAL SUPPORT / HELP DESK ANALYST / VIRTUAL ASSISTANT
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Associate degree
Last Active
April 20th, 2024 (13 days ago)
Member Since
August 30th, 2020
Profile Description
I have 15 years of experience in Technical Support, a solid experience as an IT Specialist and Service Desk Analyst, a passion for troubleshooting, and a commitment to delivering exceptional customer service. My goal is to provide excellent customer service. I understand the importance of clear communication and patience when assisting users who may not be technically inclined. I am adept at explaining complex technical concepts in simple terms, ensuring end-users feel supported and confident in their IT solutions.
My qualifications include:
• Proficiency in troubleshooting hardware and software problems.
• Knowledge of ticketing system.
• Strong knowledge of network protocols and configurations.
• A solid experience in VoIP.
• Experience with remote desktop support tools.
• Excellent interpersonal and communication skills.
• A team player.
I believe I am well-equipped to contribute to your team and help maintain high technical and help desk support standards. I look forward to demonstrating my passion and commitment to delivering outstanding service to end-users
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 6 months - 1 year
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Other Skills
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Office and Administration » Data Entry
E-Commerce » Inventory Management » Quality Control
Human Resources
Real Estate » Appointment Setting
Office and Administration » Transcription
Office and Administration » Translation
Office and Administration » Email Management
Office and Administration » Travel Planning
Office and Administration » Personal Assistant
Basic Information
- Age
- 42
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan City, Manila
- Tests Taken
- IQ
- Score: 135
- Uploaded ID
- Sign Up with Pro Account to View
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Podcast (The Marketing Secrets Show)
Russell Brunson, host of The Marketing Secrets Show Podcast has me telling my story and sharing how I started outsourcing when I was at Lake Powell. Have a listen to our conversion and hopefully, be inspired.
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