Eunice

Client Success/Operations Manager/CSR Expert

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Overview

Looking for full-time work (8 hours/day)

at $7.44/hour ($1,433.60/month)

Associates degree

Last Active

June 30th, 2026 (11 days ago)

Member Since

August 25th, 2020

Profile Description

Highly versatile and experienced professional with a proven track record of delivering comprehensive
support across diverse business needs. Possessing 15 years of work experience, with expertise in virtual
assistance, customer service, and workforce management, and a strong emphasis on optimizing
operational efficiency and enhancing client satisfaction. Adept at combining remote support capabilities
with corporate-level analytical skills to drive business success.

Top Skills

Professional Services » Management Services » Call Center Operations Management

Experience: Less than 6 months

Oversaw scheduling and workforce allocation, implemented and managed workforce automation solutions, and analyzed call center metrics to optimize workforce efficiency. Created policies and coordinated with other departments to ensure operational alignment.

Customer Support

Experience: 10+ years

Focused on meeting customer requirements and providing optimal customer service.

Office and Administration » Client Relationship Management

Experience: 1 - 2 years

Responsible for receiving calls from customers and providing accurate information regarding pest control and wildlife removal. Also ensures that referrals are tagged accordingly and responds to customer and client queries via email and/or SMS. Also responsible for client satisfaction and checks with them from time to time to make sure they are satisfied with the company and addresses client issues in a timely manner.