Results-driven Customer Service and Operations Professional with over 8 years of experience in customer support, team leadership, and operations management across multiple industries including Travel, E-commerce, Logistics, Healthcare, and Infrastructure. Experienced in leading teams, managing escalations, improving operational processes, and driving KPI performance in fast-paced environments. Skilled in stakeholder communication, coaching, reporting, and delivering high-quality customer experiences while managing multiple programs simultaneously. Recognized for strong leadership, adaptability, and the ability to balance operational efficiency with customer satisfaction.
Experience: 2 - 5 years
Experience: 2 - 5 years
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