Current Employment Status:
Hired Full Time on Jul 10, 2023

10ddb94f 80802 dc

Executive Assistant | Virtual Assistant | Booking Agent 

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Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Associates degree

Last Active

September 21st, 2023 (8 days ago)

Member Since

August 19th, 2020

Profile Description

Hello, Thank you for taking the time to view my profile! My name is Upgrade to see actual info and I am interested in a part-time/full-time work-from-home position that I can call my home base. I have 5 years of experience in Customer Service, where I have handled a range of tasks, including email, live chat, and inbound/outbound calls. I started as a customer service representative in 2016 and worked my way up to become a Subject Matter Expert in 2017 and a Team Leader in 2019. I have experience handling various accounts, such as food delivery services, retail, and travel accounts. As a Team Leader, I was responsible for managing the team, training teaUpgrade to see actual infombers, setting strategies, and monitoring progress toward goals. My goal has always been to provide the best customer experience and foster strong client relationships. Customer service is my passion, and I enjoy providing world-class interactions with customers. I also have experience in training agents for upskilling, and I am comfortable using email ticketing platforms such as Zendesk and Salesforce. I have assisted agents with Back Office Support as well.I have over a year of experience as a Virtual Assistant and Sales Agent, where I have completed administrative tasks like responding to emails and chats and back office tasks. I am grateful for my previous experience as a Virtual Assistant, as I have learned a lot from it. I am a quick learner and can work well under pressure.I possess knowledge of various platforms such as Slack, Zoom, Google Sheets & Excel, Callbar, Talkdesk, Jira, Ringcentral, WordPress, InfusionSoft, Salesforce, and Techaway. I am confident that my skills and capabilities are enough to provide you with top-notch service because your satisfaction is my top priority.I am excited about the possibility of working with you soon!

Top Skills

Customer Support » Phone Support » English Speaking

Customer Support

Customer Support » Phone Support

Other Skills

Customer Support » Email Support

Office and Administration » Data Entry

Office and Administration » Email Management

Real Estate » Appointment Setting

Office and Administration » Microsoft Excel

Customer Support » Technical Support

Basic Information

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Mandaue, Cebu
Tests Taken
Score:  125
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0
Uploaded ID
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