Customer Service Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $3.76/hour ($727.26/month)

Bachelors degree

Last Active

November 18th, 2025 (233 days ago)

Member Since

August 16th, 2020

Profile Description

Business Administration graduate with over four years of diverse experience in the BPO industry, specializing in customer service, billing, sales, and technical support. Most recently served as a Customer Service VA/Dispute Resolution Associate for an eCommerce company, handling chargebacks, order processing, and customer communication.

Highly motivated, detail-oriented, and effective in managing multiple tasks in a remote setup. Strong background in customer care, dispute resolution, upselling, and administrative support. Ready to contribute as a Remote Customer Support Specialist or Virtual Customer Service Representative.

Proven track record supporting major brands like AT&T, LegalZoom, and a Canada-based eCommerce business, delivering prompt, high-quality service across phone, chat, and email channels to ensure an exceptional customer experience.


Work Experience

Customer Service VA / Dispute Resolution Associate
Global eBrand – Canada (E-commerce Company)
August 2024 – July 2025

- Provided email support, order management, and chargeback dispute resolution.
- Handled customer concerns regarding products, delivery, and refunds.
- Maintained detailed records of customer interactions and resolutions.


Customer Service Representative
VXI Global Services, Inc. – Davao City
January 2024 – June 2024

- Delivered live chat support for LegalZoom clients.- Responded to service-related questions and customer account inquiries.
- Ensured accurate and professional resolutions in a fast-paced environment.


Customer Service Representative
Sutherland Global Services Philippines, Inc. – Davao City
September 2020 – October 2023

- Provided phone and chat support for AT&T (Billing, Sales, Technical Support).
- Resolved service issues for mobile, internet, U-verse TV, and DIRECTV customers.
- Surpassed sales and customer satisfaction targets consistently.


Customer Service Representative
IBEX Global Solutions, Inc. – Davao & Manila
July 2017 – January 2019

- Supported AT&T customers over the phone (Billing and Sales).
- Explained billing statements, resolved account concerns, and offered service upgrades.


Key Responsibilities

- Provided customer support via email, handling inquiries, order updates, issue resolution, and coordinating with internal teams on complex cases.
- Resolved e-commerce chargebacks accurately and professionally, safeguarding revenue and customer trust.
- Delivered multi-channel customer and technical support via phone, chat, and email.
- Handled complaints with empathy and efficiency, improving satisfaction and loyalty.
- Consistently exceeded targets for resolution time, customer satisfaction, and sales.
- Promoted mobile, internet, phone, satellite, and streaming services through upselling and cross-selling.
- Leveraged strong product knowledge to recommend tailored solutions and upgrades.
- Used persuasive communication to convert inquiries into sales opportunities.
- Assisted with billing concerns, resolving discrepancies and explaining charges clearly.
- Accurately processed and tracked customer orders to ensure timely fulfillment.
- Diagnosed and resolved issues with internet, TV, VOIP, and streaming services.
- Maintained detailed CRM records of customer interactions, resolutions, and order history.
- Guided customers through troubleshooting steps, delivering a positive support experience.
- Ensured proactive communication and follow-up throughout the order lifecycle.


Skills

- eCommerce Customer Support (Shopify)
- Chargeback & Dispute Resolution (Shopify, Adyen)
- Order Processing & Fulfillment
- Email & Ticket-Based Support
- Customer Service (Phone, Chat, Email)
- Conflict Resolution & Complaint Handling
- Technical Support (Internet, VOIP, Streaming Services)
- Sales, Upselling & Cross-Selling- B2C Communication
- CRM Management & Documentation
- Troubleshooting & Issue Resolution
- Administrative Support
- Time Management & Task Prioritization
- Strong Written & Verbal Communication
- Problem Solving & Critical Thinking- Detail
-Oriented and Proactive
- Multitasking in High-Volume Environments


Tools & Platforms (including but not limited to)

- Shopify – Order management, chargebacks
- Adyen – Payment processing & disputes
- Zendesk – Ticket management & support
- CRM Tools: Salesforce, Clarify, Opus, Rio, Telegence
- Google Workspace: Docs, Sheets, Slides, Gmail
- Microsoft Office: Word, Excel, PowerPoint
- Canva – Graphic & video content creation
- Email Marketing (Training): ActiveCampaign, Mailchimp
- Landing Page Builders (Training): ClickFunnels, GoHighLevel
- Communication & Collaboration: Slack, Zoom, Loom, Teams
- Surveys & Forms: Typeform