Virtual Assistant / Reliable Customer Support / Tech Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 11th, 2023 (130 days ago)

Member Since

September 17th, 2013

Profile Description

I am an experienced CS Team Lead from a US-based e-commerce company that upholds values and treats its customer as a Queen in which we provide the best of the best customer service experience. A few of my responsibilities are conducting day-to-day support and mentoring. creating action plans to reach the objectives and the desired targets. I am also a tech-savvy person and I have high-accuracy typing skills and excellent attentiveness to details.

With my experiences, I have developed the ability to determine the needs or wants of the customer, and what they want to know or hear. I handled escalated cases and established a good and professional relationship with customers. I can communicate well and have good comprehension skills. I can multitask and can focus on each task, and can work efficiently under pressure. I have constantly proved that I am one of the best team leaders and have led by example with strong work integrity.

Abilities:

* Can work with less supervision, independently, or with a team.
* Passionate about the job and always seeking personal and professional growth.
* Good interpersonal skills
* Strategic thinker with a positive attitude,
* Has Initiative
* Able to work in a fast-paced environment.
* I am professional and have a strong work ethic.
* Great attention to detail
* Can multi-task
* Can adapt to change and achieve results with accuracy.

Skills:

* Zendesk 
* Gorgias
* Shopify 
* Recharge
* Recurly
* Canva 
* Basic Graphic Designing
* Basic Photoshop Skills 
* Google Docs/Sheets
* Microsoft Tools 
* Chat/Email Management 
* Data Entry 
* Basic Video Editing
* Web designing
* Admin Tasks