Francis
Excellent Customer Service Specialist I Social Media Manager
Overview
Looking for part-time work (4 hours/day)
at $5.00/hour ($440.00/month)
Associates degree
Last Active
May 10th, 2024 (2 days ago)
Member Since
August 8th, 2020
Profile Description
Backed up with almost 6 years experience in the field of Customer Service.
I worked for 3 years as Customer service specialist in a US Based health insurance handling benefits and claims concern for customer and recently, I managed an Australian based Motor Insurance as Lead Associate/ Claim Specialist assisting insured with their claim concerns, and we make sure that their issues were resolved in a timely manner.
Part of our job role as well is to book in our client to get their vehicle fixed with our partner repairers or thru their own preferred repairer.
As Lead Associate, I also manage complaints from the customer, I do check our employees accuracy in doing their job in line with the business process.
I also collect and analyze the most common errors of our consultants and have a coaching session to rectify those errors and ensure that quality service were provided to our clients.
Top Skills
Customer Support
Customer Support » Phone Support » English Speaking
Office and Administration » Email Management
Other Skills
E-Commerce » Inventory Management » Quality Control
Video Editing
Customer Support » Email Support
Office and Administration » Data Entry
Human Resources
Real Estate » Appointment Setting
Design » Adobe » Photoshop
Office and Administration » Microsoft Excel
Office and Administration » Personal Assistant
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Bacoor City, Cavite
- Tests Taken
- English
- B2(Upper Intermediate)
- Uploaded ID
- Sign Up with Pro Account to View
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