CHRISTINE
Knowledge Management |SEO Savvy| General VA
Verified
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $4.96/hour ($480.00/month)
Bachelors degree
Last Active
July 11th, 2026 (6 days ago)
Member Since
August 7th, 2020
Profile Description
With 7 years of customer support experience and 3 years as a Knowledge Management Specialist, I bring a strong mix of client-facing expertise and process improvement skills. I’ve worked across diverse industries, resolving complex customer issues, creating scalable documentation, and managing projects that enhance efficiency and team collaboration.
Over the past 3 years, I’ve specialized in:
- Knowledge Management: building and maintaining knowledge bases, SOPs, and internal resources
- Project Handling: coordinating cross-functional initiatives to improve workflows and knowledge-sharing
- Process Optimization: streamlining support processes for faster resolution and better customer experience.
How I can help you:
I leverage my dual expertise in customer service and knowledge management to help businesses improve operations, empower support teams, and deliver seamless customer experiences. Whether you need organized documentation, efficient workflows, or hands-on project support, I can bring structure and clarity to your processes.
Tools I’ve used:
- Knowledge & Collaboration: Notion (beginner), Google Workspace, MS Office, Slack
- Project & Workflow: Jira, Salesforce, Asana
- Customer Support: Salesforce Service Cloud, Zendesk
- Documentation & Design: Google Docs/Sheets, Canva
Top Skills
Customer Support » Email Support
Experience: Less than 6 months
Office and Administration » Stakeholder Management
Experience: 2 - 5 years
Office and Administration » Stakeholder Management
Experience: 2 - 5 years
Other Skills
Project Management » Jira
Experience: Less than 6 months
Customer Support » Content Management
Experience: Less than 6 months
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacoor City, Cavite
- Tests Taken
- IQ
- Score: 90
- DISC
- Dominance: 49%
- Influence: 17%
- Steadiness: 28%
- Compliance: 6%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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