Some Tools and Apps:
1. ConnectWise RMM/Command (Continuum)
2. ITGlue
3. AutoTask / CloudBlue PSA
4. Cyber Security: SentinelOne, Huntress, IronScales, DefensX, CyberGuard
5. Windows Servers: AD, FS, RemoteApp, HyperV, Terminal and others
6. Microsoft Office 365 Administration
7. Azure AD/VM/VPN
8. InTune
• MSP Experienced
• Tier 2-3, Escalation
• ITSM & Ticketing Tool: ServiceNow, HP, Autotask, CloudBlue
• Created, tested, and implemented script via CW RMM for automation
• Created policy and managed OS Patching via CW RMM
• Acting as a point of escalation from level 1, 2 support and NOC
• Managed and maintained client documentation through ITGlue
• Managed and review tickets in L1, L2 & NOC and check required immediate assistance.
• Assisted project tickets
• Setup workstations for onboarding employee
• Managed onboarding and offboarding users
• Managed AD and group policy
• Managed MS Server such AD, FS, RemoteApp, HyperV, Terminal and others
• Managed Microsoft 365, Azure AD, Endpoint Manager
• Installed and managed network printer
• Managed veeam backup and VSPC
• Installed and managed Security applications such as SentinelOne, Huntress, DefensX and CyberGuard
• Managed IronScales for anti-phishing
• Implemented and managed mobile devices/users via Intune
• Liaising with customers and vendors via
• Helps on client IT Projects.
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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