MSP - IT Remote Support (L2-L3)

Overview

Looking for full-time work (8 hours/day)

at $11.61/hour ($2,240.00/month)

Associates degree

Last Active

June 23rd, 2026 (yesterday)

Member Since

August 6th, 2020

Profile Description

MSP Tools Used
1. ConnectWise RMM (Continuum)
2. Datto RMM
3. Action1 
4. NinjaOne, Atera and TeamViewer RMM (Brief Exp)
5. AutoTask, CloudBlue PSA and Connectwise Managed
6. ITGlue

Cyber Security:
1. Sentinel One
2. Huntress
3. Datto AV+EDR
4. IronScales
5. DefensX
6. PII Secure – CyberGuard
7. ThreatLocker
8. Avanan
9. BullPhishID

Backup:
1. Veeam Backup (On Prem and Offsite)
2. Datto Backup (On Prem and Offsite)
3. Synology Backup for Business (On Prem and Offsite)

Storage:
1. Synology
2. QNAP

• MSP Experienced (4+ years)
• Tier 2-3, Escalation
• Created, tested, and implemented script via CW RMM for automation
• Created policy and managed OS Patching via CW RMM
• Acting as a point of escalation from level 1, 2 support and NOC
• Managed and maintained client documentation through ITGlue
• Managed and review tickets in L1, L2 & NOC and check required immediate assistance. 
• Assisted project tickets
• Setup workstations for onboarding employee
• Managed onboarding and offboarding users
• Managed AD and group policy
• Managed MS Server such AD, FS, RemoteApp, HyperV, Terminal and others
• Managed Microsoft 365, Azure AD, Endpoint Manager
• Installed and managed network printer
• Managed veeam backup and VSPC
• Installed and managed Security applications such as SentinelOne, Huntress, DefensX and CyberGuard
• Managed IronScales for anti-phishing 
• Implemented and managed mobile devices/users via Intune
• Liaising with customers and vendors via email and phone
• Helps on client IT Projects.