Ecommerce, IT Support, CSR, TSR, Chat Support, Email Support, Social Media Manag

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,094.40/month)

Bachelors degree

Last Active

June 10th, 2026 (yesterday)

Member Since

August 4th, 2020

Profile Description

I am a dedicated Customer Service and Technical Support Professional with over 10 years of experience supporting US-based customers across eCommerce, healthcare, utilities, sales, and IT service desk environments. I specialize in customer support, technical troubleshooting, billing resolution, order management, customer retention, and remote operations.

Throughout my career, I have handled inbound and outbound calls, live chat, email support, ticket management, refunds, replacements, escalations, and technical concerns while maintaining strong customer satisfaction and performance metrics. I am experienced in using CRM and support platforms such as Salesforce, ServiceNow, Shopify, Richpanel, Aircall, Konnektive, and Microsoft 365 tools.

I am highly adaptable, detail-oriented, and comfortable working in fast-paced remote environments. I have strong communication, multitasking, and problem-solving skills, and I always focus on delivering professional and positive customer experiences.

I also have a complete remote work setup with high-speed fiber internet, backup connection, backup power supply, noise-canceling headset, webcam, and a quiet dedicated workspace.

I am currently looking for a long-term remote opportunity where I can contribute my experience, continue learning, and grow with a great team.