John

Employee

With Timeproof

mark as hired

Overview

Looking for full-time work (9 hours/day)

at $3.31/hour ($720.00/month)

High school diploma

Last Active

July 2nd, 2026 (7 days ago)

Member Since

July 31st, 2020

Profile Description

I am John Rebuel Tiu, a dedicated Customer Support Specialist with over 3 years of experience providing exceptional support in eCommerce environments. I am skilled in managing customer inquiries via email and phone, resolving order issues, processing refunds and returns, and ensuring timely, professional, and empathetic communication.

I am proficient in Shopify for order management and Gorgias for helpdesk operations, excelling at maintaining organized, efficient workflows while handling multiple customer conversations simultaneously. I am detail-oriented, reliable, and thrive in fast-paced, team-oriented settings, consistently delivering solutions that enhance customer satisfaction and strengthen brand trust.

Top Skills

E-Commerce » Shopify

Experience: 2 - 5 years

Shopify Skills & Experience: 3 years of experience managing Shopify stores, including order processing, stock verification, cancellations, refunds, and customer communications. Skilled in updating order notes, managing tags, coordinating with suppliers, and ensuring accurate and timely fulfillment. Experienced in providing high-quality support to customers while maintaining operational efficiency.