Over the past several years, I have worked in operations support roles within the trade services industry, primarily supporting plumbing and field service businesses. My experience includes dispatch coordination, scheduling, customer service, invoicing, accounts receivable follow-up, and day-to-day operational support.
In my current role, I work closely with technicians, customers, and management to ensure jobs are scheduled efficiently, issues are resolved promptly, and workflows run smoothly. I am comfortable working in fast-paced environments where priorities can change quickly, and I pride myself on staying organised, maintaining accuracy, and communicating effectively with all stakeholders.
I have hands-on experience using ServiceTitan and ServiceM8 and understand the importance of keeping job information accurate and up to date. Beyond administrative support, I enjoy finding ways to improve processes, reduce delays, and help teams operate more efficiently.
What I believe sets me apart is my ability to take ownership of tasks and solve problems independently while remaining a reliable tea
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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