Kherlyn

Customer Service & Virtual Assistant | Email, Chat & Phone S

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Overview

Looking for full-time work (12 hours/day)

at $8.27/hour ($2,400.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 21st, 2026 (4 days ago)

Member Since

July 18th, 2020

Profile Description

I am a reliable Customer Service and Virtual Assistant with 9+ years of experience supporting U.S.-based companies in real estate, travel, and subscription services. I help business owners by handling customer support, administrative tasks, CRM updates, and appointment scheduling, allowing them to focus on growing their business. I have strong communication skills, pay close attention to detail, and follow instructions and SOPs carefully. I have experience working in remote and office-based environments, handling high volumes of customer interactions while maintaining accuracy, professionalism, and confidentiality. I am looking for a long-term, stable remote position where I can contribute, grow, and be a dependable part
of the team.

SKILLS & SERVICES
-Customer Service (Email, Chat & Phone)
-Virtual Assistance
-CRM Management & Data Entry
-Appointment Scheduling & Calendar Management
-Inbox Management & Follow-Ups
-Payment Processing & Record Keeping
-Documentation & File Organization
-Conflict Resolution & Customer Retention
-Remote Work & Time Management

Let's Connect!

Send me a message, and let's discuss how I can make a significant impact on your business.

Top Skills

Marketing » Telemarketing » Inbound Sales

Experience: 5 - 10 years

Demonstrated expertise in identifying client needs and providing tailored travel solutions. Exceeded monthly sales targets by 20% through effective selling techniques. Collaborated with cross-functional teams to deliver seamless travel experiences. Resolved customer inquiries and concerns promptly, ensuring high customer satisfaction.

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Resolved technical and billing inquiries, achieving a 95% customer issue resolution rate. Successfully upsold services to existing customers, resulting in a 20% increase in upsell revenue. Built and maintained strong relationships with clients, leading to a 90% customer retention rate. Provided exceptional customer service, ensuring a positive customer experience at all touchpoints.

Real Estate » Appointment Setting

Experience: 2 - 5 years

Proven ability to identify and qualify leads, resulting in a consistent pipeline of potential clients. Successfully generated and nurtured leads, resulting in a 25% increase in qualified prospects. Consistently met and exceeded monthly sales targets, through effective prospecting. Proficient in CRM software to maximize productivity and organize client information effectively.