E-commerce Virtual Assistant | Customer Support Specialist | Order Management |

Overview

Looking for full-time work (9 hours/day)

at $3.31/hour ($720.00/month)

College Undergraduate

Last Active

July 8th, 2026 (6 days ago)

Member Since

July 17th, 2020

Profile Description

Detail-oriented Customer Support Specialist & E-commerce Virtual Assistant with 5+ years of experience in customer service, order management, and CRM systems (Salesforce, SAP).

Experienced in handling email, chat, and phone support, resolving issues such as order tracking, shipping delays, refunds, and product inquiries while maintaining accurate documentation and high customer satisfaction.

Background in retail and healthcare accounts, with strong skills in problem-solving, data accuracy, and HIPAA compliance. Also experienced in product listing support, basic SEO, and e-commerce platforms (Shopify, Amazon Seller Central, eBay).

Reliable, organized, and able to work independently in fast-paced remote environments.

What I Can Do for Your Business:

Customer Support (Email, Chat, Voice)
Order Management (Tracking, Refunds, Shipping Issues)
Product Listing Support & Optimization
Data Entry & Accuracy (High attention to detail)
CRM Management (Salesforce, SAP)
E-commerce Support (Shopify, Amazon, eBay – basic)
Basic SEO & Product Content Optimization
Administrative Support & Documentation
Lead Generation & Data Collection

EXPERIENCE

-Senior Support Specialist / Brand Specialist
Qwest BPO | 2022 – 2026
Managed high-volume customer support (email, chat, phone), resolving order issues such as shipping delays, tracking, and product inquiries while maintaining accurate CRM documentation (Salesforce/SAP), supporting product listing accuracy, and applying basic SEO and e-commerce best practices (Shopify, Amazon).

-Tea ---------- ntor
Qwest BPO | 2024 – 2026
Led and supported tea ---------- mbers by improving workflow efficiency, ensuring accurate documentation, and prioritizing tasks in a fast-paced environment while maintaining performance and quality standards.

-Sales Development Representative / Lead Generation Specialist
Select VoiceCom | 2021 – 2022
Handled customer interactions and lead generation by collecting and verifying data, maintaining accurate CRM records, and supporting sales processes with strong communication and attention to detail.

-Customer Service Associate (Healthcare Account)
Concentrix | 2019 – 2021
Provided customer support for healthcare insurance by handling benefits, claims, and authorizations, ensuring HIPAA compliance, verifying sensitive information, and maintaining accurate documentation using CRM systems.

SKILLS

Customer Support (Email, Chat, Voice)
E-commerce Support
Order Management (Tracking, Refunds, Shipping Issues)
Amazon Seller Central
Shopify
eBay
Product Listing & Optimization
Data Entry & Data Accuracy
CRM Tools (Salesforce, SAP)
Google Workspace (Docs, Sheets, Gmail, Drive)
Microsoft Office (Word, Excel)
SEO (Basic – Product Titles & Descriptions)
Digital Marketing
Google Analytics (GA4, GTM)
Lead Generation
Administrative Support / Virtual Assistance
Documentation & Record Keeping
HIPAA Compliance & Data Privacy
Problem Solving & Critical Thinking
Time Management & Multitasking
Communication Skills (Professional English)
Canva
Adobe Photoshop

CV Link: ----------