ECommerce VA|Product Listings |Customer Support |Shopify| Klaviyo

P4 Cosmetics is a beauty brand offering high-quality skincare and makeup products designed to enhance everyday beauty and self-confidence. As a Shopify Virtual Assistant at P4 Cosmetics, I manage and maintain the online store to ensure seamless operations and a positive customer experience. I handle product listings, updates, and inventory management, ensuring accurate and appealing product information. I process orders, monitor shipments, and resolve customer inquiries to maintain satisfaction and timely service. Using Shopify and related tools, I track sales, generate reports, and provide insights to support business growth. I collaborate with the marketing and creative teams to implement promotions, update website content, and ensure consistent branding. Through organized store management and proactive support, I help P4 Cosmetics deliver a smooth online shopping experience while driving engagement and sales.

Build, edit, and maintain email campaigns and automated flows in Klaviyo. Create and update email templates using Klaviyo's drag-and-drop editor. Segment customer lists based on purchase history, engagement, and subscriber behavior. Set up and optimize automated email flows, including Welcome Series, Abandoned Cart, Browse Abandonment, Customer Thank You, Win-back, and Cross-sell flows. Schedule email campaigns and ensure proper audience targeting. Review emails across desktop and mobile devices to ensure quality before sending. Perform QA checks on links, images, dynamic content, discounts, and personalization tags. Coordinate with design and content teams to implement promotional campaigns.

As a General Virtual Assistant, I provide dependable administrative and operational support to help business owners and teams stay organized and focused on growth. I manage daily tasks such as email and calendar management, data entry, document preparation, file organization, and online research. I support internal workflows by coordinating schedules, preparing reports, maintaining databases, and handling routine administrative requests. I assist with customer inquiries, follow-ups, and basic CRM updates to ensure smooth communication and timely responses. I also help with task tracking, process improvement, and ad-hoc administrative support as needed. Working closely with business owners and team members, I ensure accuracy, efficiency, and confidentiality while maintaining a high level of professionalism, organization, and attention to detail.

Marketing automation specialist with experience in setting up automated workflows, email campaigns, CRM management, and lead segmentation. Proven ability to optimize customer journeys, improve response rates, and support data-driven marketing initiatives using automation tools and analytics.

Create and update Shopify product listings while ensuring accurate product information, pricing, inventory, and images. Optimize Shopify Search Engine Listings by writing SEO-friendly page titles, meta descriptions, and URL handles. Conduct keyword research to identify relevant search terms for product and collection pages. Write optimized product titles and descriptions that balance search visibility with customer readability. Improve collection page SEO by incorporating relevant keywords and internal linking opportunities. Ensure products are assigned to the correct collections, product types, tags, and categories to improve navigation and search performance. Optimize image alt text and maintain SEO best practices for product media. Review existing product pages to identify missing or duplicate metadata and recommend improvements. Maintain consistent SEO formatting across product and collection pages. Collaborate with marketing initiatives by implementing SEO recommendations for seasonal promotions and new product launches. Monitor product content for accuracy, consistency, and overall user experience. Perform quality assurance checks before publishing product updates to ensure all SEO fields are complete and optimized.

As a Freelance Social Media Manager at Easton Construction Home Services, I manage and grow the company’s online presence to increase brand awareness and generate local leads. I create, schedule, and publish engaging content across social media platforms, highlighting tree cutting services, safety practices, before-and-after projects, and customer testimonials. I develop content strategies aligned with business goals and seasonal service demand. I monitor social media performance using analytics tools, track engagement, and adjust strategies based on data insights. I also respond to inquiries, comments, and messages promptly to support customer engagement and lead conversion. Collaborating closely with the business owner, I ensure consistent branding, accurate messaging, and high-quality content that builds trust and drives inquiries.

I have hands-on experience building GoHighLevel funnels, automation workflows, and CRM pipelines through project-based simulations and portfolio builds. In these projects, I created complete marketing systems including: • Lead capture landing pages • Appointment booking funnels • Email and SMS automation workflows • CRM pipeline tracking systems • Tagging and trigger-based automation • No-show follow-up sequences These projects allowed me to practice designing customer journeys from lead capture to booking and follow-up, helping businesses streamline communication and manage leads more efficiently. I focus on building organized, scalable systems that automate repetitive tasks while improving customer engagement.