Luz

E-commerce Operations & Customer Experience Specialist

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Overview

Looking for full-time work (8 hours/day)

at $9.93/hour ($1,920.00/month)

Bachelors Degree

Last Active

July 15th, 2026 (2 days ago)

Member Since

July 12th, 2020

Profile Description

I help e-commerce brands stay organised, fulfil orders accurately, and deliver a smooth customer experience from checkout to delivery.

I’ve supported both DTC and wholesale businesses, handling Shopify operations, customer service, and backend workflows. My focus is on keeping operations running smoothly, resolving issues efficiently, and ensuring customers have a positive experience with your brand.

I’ve worked with clients long-term, supporting their growth through reliable day-to-day operations, consistent communication, and attention to detail.

Here’s how I can support your business:

Order management (processing, tracking, issue resolution)
Customer support (email, order inquiries, refunds, replacements)
Fraud order checks and customer information updates
Shopify backend management
Wholesale and Amazon account support
Supplier coordination and product sourcing

I’m known for being reliable, consistent, and easy to work with. I take ownership of my tasks and aim to make your operations more efficient and stress-free.

If you’re looking for someone dependable who can support your business long-term, I’d be glad to help.