dd040 e9b084c d19f82

General Virtual Assistant / Customer Service Representative

99 ID PROOF
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EXPECTED SALARY
Php 30,000.00/month
( $540 USD )
EDUCATIONAL ATTAINMENT
Associates Degree
AVAILABILITY
40 hrs/wk
( $3.12 USD/hr )
EXPERIENCE OVERVIEW
3 years in Customer Service. More than 1 year as Content Writer, Virtual Assistant, and Product Lister.
BASIC INFORMATION
Age:
30
Gender:
Female
Location:
Gen. Trias City, Cavite
Tests Taken:
IQ
Score:  128

DISC
Dominance:9%
Influence:15%
Steadiness:38%
Compliance:38%

English
 C2(Advanced/Mastery)
Last Active:
November 27th, 2022 (today)
Member Since:
July 11th, 2020
SKILL SUMMARY

*1-year experience as Customer Service Specialist and Product Lister (Handling Amazon US, eBay, and Walmart stores of my client)
*6-months part-time Content Writer
*7-months as Technical Support Representative in AT&T Uverse (Under Alorica Upgrade to see actual infopany)
*1-year as Customer Service Representative in PayPal UK (Under Alorica Upgrade to see actual infopany)
*1-year as Seller Support Representative in Amazon US (Under Alorica Upgrade to see actual infopany)
*6 months as an Office Assistant in House Technology Industries Plt. Ltd.

My SKILLS and KNOWLEDGE:
- Inbound / Outbound Call Handling
- Use Zendesk
- Use Shopify
- Use Amazon Seller Central
- Data Entry
- Product Researcher
- Live chat support
- Basic Photoshop
- Ebay Lister

SPECIALIZATION:
- Customer Service
- Phone Etiquette
- Writing and answering emails
- Amazon FBA Product Research
- Data Entry

Tools:
- Microsoft Office
- Google Spreadsheet
- Amazon Seller Central
- Zendesk
- DSM Tool
- Auto DS Tool
- Yaballe Tool
- Tawk
- Zik Analytics

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Travel Planning
  • Speaking
  • Translation
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

In the past, I worked as an Office Assistant in a manufacturing company wherein I handle most of the paper works and data encoding of the site where I was assigned. I am a determined, hard-working, and disciplined employee who is able to respond to emails and/or requests in a timely manner. I also have an exceptional ability to interpret and explain things in an easy-to-understand way. I am motivated and strong driven to achieve success in anything I do.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

In the past, I used to work as a Customer Service Representative in a BPO company for 2Yrs, wherein I answer customers' concerns through Email and Inbound calls. I also handle Financial and Technical accounts under the same company.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I am the kind of employee who is able to respond to customers' emails in a timely manner. I also have an exceptional ability to interpret and explain things in an easy-to-understand way by writing an email. It’s not only this that makes me stand out from other applicants, but its’ also my motivation and strong drive to achieve success in anything I do.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
EXPERIENCE

I really don't have enough knowledge about marketing. However, I am so much willing to learn.

SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Media Buys
  • Other Ad Platforms
  • Scientific advertising
  • Youtube Ads

Web Development
SKILL RATING
  • AngularJS
  • ASP.NET
  • ClickFunnels
  • Drupal Development
  • Infusionsoft
  • Javascript
  • Joomla Development
  • Laravel
  • Magento
  • Mysql
  • Node.js
  • Optimizepress
  • PHP
  • React
  • Ruby on Rails
  • Shopify
  • VueJS
  • WooCommerce
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • 3D Modeling
  • Adobe Indesign
  • Animation Specialist
  • Autocad
  • Graphics Editing
  • Illustrator
  • Logo Design
  • Photoshop
  • Print Design
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
SKILL RATING
  • Android development
  • C#
  • Desktop Applications
  • Game development
  • iOS development
  • Python
  • Software QA Testing

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll
  • Quickbooks
  • Strategic Planning
  • Tax Preparation
  • Xero

Customer Service & Admin Support
EXPERIENCE

In the past, I used to work as a Customer Service Representative in a BPO company for 3Yrs, wherein I answer customers' concerns through Email and Inbound calls. I also handle Financial and Technical accounts under the same company. I am a determined, hard-working, and disciplined employee who is able to respond to customers' emails and questions in a timely manner. I also have an exceptional ability to interpret and explain things in an easy-to-understand way by writing an email or making outbound calls. It’s not only this that makes me stand out from other applicants, but its’ also my motivation and strong drive to achieve success in anything I do.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Architectural and Engineering Services
  • Legal Services
  • Medical Services
  • Real Estate Services

Project Management
SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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