Virtual Assistant / Operations Manager / CSR

As an experienced BPO Manager, I have handled three different programs throughout my corporate career, Technical, Healthcare, and IT-related. I have extensive experience in the following areas: Interviewing and onboarding KPI review and evaluation Client management and relations Leadership development and coaching Facilitating training sessions and developmental meetings Activity, event, and budget planning People management

I am a highly organized Virtual Assistant capable of handling administrative, communication, and operational tasks with minimal supervision. I maintain excellent communication skills, both written and verbal, and take a proactive approach in anticipating the needs of my client or team.

I have completed professional training in SEO and received certification. I immediately applied my knowledge with my first client, a business based in Europe, optimizing their website to improve search engine rankings and drive targeted traffic. Since this is just a short term experience, I have confirmed the actual SEO effect after I applied my initiatives to improve their website ranking on Google.

I have experience working as Amazon VA for a european client. My skills under this experience are as follows: Keyword research Product upload and update Inventory management Customer service Photo editing through Canva EBC Creation Amazon Store Creation

I have experience in both Technical Support and Quality Audit. My technical background involves auditing technical interactions (email, chat, and phone) to ensure proper and accurate troubleshooting. I verify that tagging is correct for precise data review, provide recommendations for the best possible solutions when necessary, and conduct in-depth research and analysis to support findings. My Quality Audit experience focuses on auditing and scoring ticket interactions based on actual communication, ensuring that professional and excellent customer support is consistently delivered along with the best solution offered.