RAZON,

GENERAL VIRTUAL ASSISTANT

With Timeproof

mark as hired

Overview

Looking for part-time work (5 hours/day)

at $4.12/hour ($500.00/month)

High school diploma

Last Active

June 2nd, 2026 (2 days ago)

Member Since

July 8th, 2020

Profile Description

With over four years of experience as a Customer Service Representative and nine months in General Virtual Assistance, I bring a strong background in both B2B and B2C client support. I have developed specialized skills in telemarketing, cold calling, and appointment setting, while effectively managing inbound and outbound communications through phone, email, and chat. As a Healthcare Advocate for a remote U.S.-based client, I assisted members with health plan benefits, claims, billing inquiries, and prior authorizations. I investigated and resolved complex concerns by coordinating with healthcare providers and internal teams, ensured accurate case documentation while maintaining strict HIPAA compliance, and delivered empathetic, member-focused support to achieve timely and efficient resolutions.

Top Skills

Customer Support

Experience: 2 - 5 years

I'm confident and have had experience as a customer service representative for more than 3 years. I've even handled complicated issues from customers calmly and professionally.

Customer Support » Healthcare

Experience: 6 months - 1 year

● Assisted members with health plan benefits, claims, billing, and authorizations ● Resolved inquiries, investigated issues, and coordinated with internal teams and providers ● Documented cases accurately while maintaining HIPAA compliance and providing empathetic support ● Coordinated with providers and internal teams to resolve cases efficiently

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

I have over 4 years of experience working with and managing international clients. I have had experience in real estate for a few months; aside from that, I was also a customer service representative for 3+ years, an appointment setter for 1 year, and a general virtual assistant. In my experience working as a real estate agent, my goal is to connect with potential clients and make a sale.